Testimonials
Kevin Darvill, Sales & Marketing Director, Woolacombe Bay Holiday Parks
"When it came to arranging some training for our call centre telesales advisors, I did not have to look far. Having worked with James and Vince previously, I knew that they would endeavour to understand our product immediately and be able to deliver a training course that would enable our sales team to improve their performance by putting the customer's needs first and focusing solely on this. The course was delivered professionally in a fun and engaging way which enabled team members of all mindsets and abilities to take part actively and progress together. The result has been improved sales including improved conversion and average order value, whilst customer satisfaction with the overall sales process is in excess of 97%. With the results speaking for themselves, I would not hesitate in recommending Smilies Consulting when it comes to customer-focused sales training."
Phil Brierly, Yorkshire Holiday Parks
"Informative, motivational and fun. The training from Smilies has helped both the team and our customers. Thank you!"