What we offer

As you can see from Our Clients page, we have had the opportunity to work with a variety of different businesses over the past few years. This experience allows us to be versatile and ensure that we can adapt to the specific needs and wants of an individual business. We are able to provide guidance and help in the following areas;

  • Park acquisition
  • Long term park strategies
  • Telesales/ holiday sales
  • Mystery shoppers

    • Coaching

    Both partners have extensive experience of creating and delivering sales person, sales manager and support team courses and coaching. In addition to the delivery of actual courses we are able to provide on location based follow up to the courses and the “How to” when personnel return to the real world of everyday customers, as well as mentoring and goal setting for key personnel.

    Sales personnel

  • Introduction to the sales environment
  • Telephone Skills
  • Prospecting, understanding how to create business
  • Earning the right to ask for the business
  • Understanding your own sales funnel
  • Completing Sales promptly

    • General, Sales and Department Managers

  • Selection based on competencies of future Sales Managers
  • How to deliver to the 4 business basics
  • How to Coach and motivate a team
  • How to set realistic team goals

    • Secret Shoppers

    We can supply experienced Secret shoppers for a realistic view of the actual customer experience.

    Marketing and sales funnels

  • What makes marketing successful
  • Understanding the message
  • Generating the required volume of the type of customer we want
  • Monitoring response
  • How to get the best from the lead bank

    • Systems, communication, reporting, debt review, cancellations completions

    We offer a systems review of processes employed by clients to ensure communication sets clear expectation and focus for personnel around the long and short term business performance issues.

    Sales meetings

    We offer a full service Sales Meeting package. We are able to facilitate the meeting or provide format tailored around the current performance issues of the clients.

    Recruitment

    We have extensive experience in the recruitment and start up mentoring of all levels of personnel, as well as the organisation and facilitation of assessment and recruitment days.

    See www.smilies-recruitment.co.uk

    Intervention days / contract cover

    Short to medium term contact personnel for senior manager positions in both caravan sales and general park management to cover sickness, absence and temporary situations. or critical business situations.

    Partnership Services

    We have partnership agreements with several other specialist skill companies and are able to offer the following:

    Marketing

    A full design and print service, along with advice on media buying, mail shot and on Park promotions.

    Web sites

    A full design and build service, along with site optimisation.

    Human Recourses

    Contracts, legal requirements, hiring and disciplinary services.

    Health and Safety

    H and S reviews, audits, system design and risk assessments.

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